Chapter 2: Global E-business and Collaboration
- TPS (Transaction processing systems)
- MIS (Management information systems)
- DSS (Decision support systems)
- SCM (Supply chain management)
- ESS ( executives suport systemts)
- TPS and MIS relationship
- CRM ( Customer relationship management)
- Knowledge management systems (KMS)
Chapter 4 Ethical and Social Issues in Information Systems
- Basic concepts for ethical analysis
- Five-step ethical analysis
- Candidate ethical principles
- Fair information practices
- Internet challenges to privacy
- Property rights: Intellectual property
- System quality: Data quality and system errors
- Health risks:
Chapter 5 IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES